Shipping Policy

The Kiddy Hub offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities.

This policy is a part of our Terms of Use. By registering as a seller with The Kiddy Hub, you’re agreeing to this policy and our Terms of Use.

Shipping your Items.
The Kiddy Hub Shipping Labels


1. Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your store/shop.

By selling on The Kiddy Hub, you agree to:
a. Provide an accurate “ships from” address.
b. Specify your shipping costs and processing times in your listings.
c. Ship items promptly after they are sold. Prompt shipping means that you ship each item within a maximum of 48 Hours of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations.
d. Comply with all local and international shipping and customs regulations.
e. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on or sent to you by the buyer through a conversation on the Messaging Service.
f. Mark the order as shipped when you ship it, Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a KIDDY HUB Shipping Notification.
g. Charge an appropriate amount for shipping.

By entering tracking information on The Kiddy Hub, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.
In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer. If a buyer does not receive their order, they may file a case against your shop.

But don’t worry, The Kiddy Hub offers protection to sellers who meet our Seller Protection Programme requirements.


2. The Kiddy Hub Shipping Labels

The Kiddy Hub has tied up with a third party to help our sellers with shipping and logistics as well.

Using The Kiddy Hub Shipping labels provides our sellers with a number of benefits some of which are:
a. Access to multiple courier partners including Aramex, Bluedart, Fedex, DotZot, Delhivery.
b. International partners including DHL and Aramex.
c. Pre-negotiated discounted domestic and international rates.
d. Free pickup from multiple locations.
e. Dashboard access for scheduling and tracking.
f. Email and SMS notifications.


3. Fees

The cost of a shipping label will depend on the origin, destination, weight and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase.

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