At The Kiddy Hub, our aim is to provide 100% satisfaction to both – buyers and Sellers.
Each seller has his or her own return policies, which should be clearly outlined in their Shop Policies. Not all sellers accept returns. Therefore buyers are requested to study the return policy of the shop that they are purchasing from, by going ahead with the purchase they are accepting the return policy of that particular shop and The Kiddy Hub shall not be responsible and will strictly adhere to the terms and conditions stated by that shop.
Each seller can have his or her own return policy, which should be clearly outlined in your shop policy. You can draft your own policy and are not subject to any terms and conditions from The Kiddy Hub.
However, The kiddy Hub advises that for certain products such as Fashion, Accessories, Toys, Books etc. there should be a return policy as this gives the buyers freedom and satisfaction of their purchase on The Kiddy Hub.
Once a buyer has purchased a product at your shop he/she agrees to the terms and conditions outlined in your shop policy and The Kiddy Hub will strictly adhere to those guidelines in case of any dispute.
The refund process will only be initiated once we have received a go ahead from the seller after all checks and verifications are completed at their end. The mode of refund will depend on the mode of payment used at the time of placing the order. Any charges applicable (such as commission, shipping etc.) Will be deducted by The Kiddy Hub as per the Terms and Conditions laid out in the sellers shop policy.
Only sellers may cancel transactions. Buyers may request that a seller cancel an order.
If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If a payment has already been made, you must issue a full refund. Any cost with regard to cancellation of an order by the Seller (such as commission etc.) shall be borne by the Seller only.